Limousine Rental FAQ: Important Information Before You Book

Your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away (888) 304-0626 and we will assist you immediately. Failure to call will result in a full charge/no-show.

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance. When using larger vehicles especially, any company should provide their U.S. DOT number and company name registered under. Use the Safe Bus app to view whether they are in good standing. 

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A: Once your plans are set, simply give us a call or send an email to schedule your reservation. We recommend providing as much advance notice as possible—several days for airport transfers and at least two weeks for most hourly charters. For special events, off-peak hours, or during high-demand seasons, more lead time may be required, sometimes even a few months in advance.

However, we understand that plans can change, and we’re always ready to accommodate you. Whether it's the same day, within the week, or even last-minute, we’ll do our best to meet your needs. With one of the largest fleets and chauffeur teams in Dallas, we specialize in handling short-notice requests better than anyone else in the local market. We look forward to serving you!

Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45pm – 4:45am.

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Please note that our cancellation policies and pricing are subject to change at any time. To ensure you have the most accurate and up-to-date information, we recommend confirming directly with Goodman Executive Sedan Service.

At Goodman Executive Sedan Service, we understand that plans can change unexpectedly, and we aim to accommodate our clients whenever possible. However, due to the nature of our business, the following cancellation policies are in place:

• Sedan/SUV Reservations (before 9am): Cancellations must be made at least 12 hours in advance to avoid being charged the full amount.
• Hourly Rentals: Cancellations must be made at least 7 days prior to the scheduled pickup time. If the reservation is canceled less than 7 days in advance, the full amount will be charged.
• All Other Vehicle Reservations: Cancellations must be made at least 7 days before the scheduled pickup to avoid being charged the remaining non-refundable balance.
• Special Events: For events such as sporting events, concerts, proms, and New Year's Eve, different cancellation policies apply. Please refer to our website for specific details.

Additional Information:

• Pricing is subject to change up to 12 hours before the reservation. All times and amounts provided are estimates.
• Any additional charges, such as extra time, tolls, parking fees, or reimbursements for requested goods, will be added to the final invoice.
• If travel exceeds 30 miles, the driver’s round-trip travel and portal time will be added to the actual service time.

We strive to work with our clients to find a solution in the event of unforeseen circumstances. If you have any questions or concerns about our cancellation policy or pricing, please don’t hesitate to contact us directly.

Deposits are non-refundable

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization link will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

We can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.

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Email or Cell Phone number

We offer both corporate and personal accounts. A credit card authorization form, ID validation and other documentation will be requested to be completed and returned. Major corporate accounts may qualify for billing terms, subject to review and approval.

We can accept your reservation several months in advance. As soon as you have all the important details—such as the date and time of your travel or special event—just give us a call or send an email.

We are Dallas’s premier chauffeured service and are often in high demand. However, as the largest and most diversified operator of premium, late-model vehicles, we offer a variety of options to meet our clients' needs. Please note that payment arrangements must be made at the time of reservation.

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In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

Yes, there may be instances and occasions where transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. If traffic or weather conditions are a factor, the minimum charge may be more. It is best to review all details at the time of reservation to determine what type of service will best apply.

All vehicles are stocked with bottled water and mints. Sedans and SUV’s also have Kleenex and local publications. Limousines and Limousine Coaches are set up with ice, bottled water, mints, glassware and napkins. Normally a cooler with bottled water is set up in mini coaches, vans and executive vans. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam or glassware or containers are not permitted on buses or vans. Alcoholic beverages are permitted as passengers consuming in the vehicle are over the age of 21. You may also have us stock your vehicle with beverages and snacks of choice for an additional charge.

We require either a deposit upfront or a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental.

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $500.00 will apply, plus cost of repairs for any damage related to smoking.